We are firm believers that we in no way want to hold people accountable to their actions. In a perfect world, our entire team fulfills their job requirements fully, communicates effectively, and simply does not experience conflict. Trouble is, we don't live in a perfect world.
So, that means we have to have a structure in place to define, assign and create accountability within our clinic. This is the first CRITICAL piece in crafting and managing your culture, because it shapes the mindset of your team towards growth and improvement through difficult conversations and implementing solutions.